FAQ

How do I format my mailing list?

• Visit cityharvest.giftinggood.org and click on Customer Sign In or Create Account at the top of the page.
• Once signed in, click on My Account in the top-right corner.
• Select Recipients, then click Upload Recipients.
• Click Sample Upload File to download a template. Replace the sample names with your recipient list.
• Drag and drop your completed .CSV file onto the page or use Select a File to upload manually.

Mailing List Upload Requirements

• The file must be in .CSV format.
• All fields are required except: Honorific, Company, Apartment/Suite, and Personal Message
• Personal messages are limited to 80 characters.
• Use standard three-letter country codes (e.g., USA, CAN, GBR).

I have sent personalized cards through Gifting Good before. Do I have to re-enter my mailing list?

• Select any card design and click Add to Cart.
• Sign in when prompted.
• Your past recipient list will appear automatically. You can edit or add new recipients.
• You can also manage your list anytime under My Account > Recipients.

What if I forgot my password?

• Click Customer Sign In, then Forgot Password.
• Enter your email address to receive a one-time sign-in code.
• Enter that code on the website and create a new password.

Can I schedule my cards to be mailed on a specific date?

• Yes! During checkout, you can select a preferred mail date from the holiday schedule.

Holiday 2025 Print Deadlines

• November 25 (order by November 20)
• December 10 (order by December 5)
• December 11 (order by December 8)
• December 15 (order by December 10)
• December 31 (order by December 23)

Can I add a donation to my order?

• Yes, you’ll have the option to include an additional donation during checkout.

What should I do if a card wasn’t received?

• If a recipient didn’t receive their card, email holidaycards@cityharvest.org with your name and phone number, and the recipient's name. We’ll gladly send a replacement at no additional cost.

What payment methods do you accept?

• We accept all major credit cards: Visa, Mastercard, American Express, Discover, Diners Club.
• Payment by check is also accepted. To maximize impact, consider covering credit card fees—your generosity makes a difference.



Other questions? Need help with your order or the platform? Contact us at holidaycards@cityharvest.org.

Want to learn more about City Harvest? Visit CityHarvest.org.